Refund and Returns Policy

Returns

If you are not happy with an item, contact us within 30 days of delivery. Items should be unused and in their original condition and packaging. Because of hygiene, we cannot accept returns on opened food, treat or grooming items unless they are faulty.

Damaged, faulty or wrong items

If your order arrives damaged, faulty or not what you ordered, contact us within 7 days of delivery with your order number and a clear photo. We will send a replacement or refund the item.

How to start a return

Use the contact page and tell us your order number and the reason. We will reply with the next steps and the return address. Please do not send items back before we confirm.

Refunds

Approved refunds go back to your original payment method. Banks can take 5 to 10 business days to show the refund.

Cancellations

Orders can be cancelled before they ship. Contact us as soon as possible.