FAQs

Shipping

Which countries do you ship to?
We ship worldwide. If your country is not available at checkout, contact us and we will check for you.

How long does shipping take?
After processing, delivery to the USA usually takes 4 to 8 business days. Delivery to other countries usually takes 10 to 20 business days.

Do I get tracking?
Yes. Every order includes tracking, sent to you by email when your order ships.

Will I pay customs or import taxes?
For orders outside the USA, your country may charge import duties or taxes when the parcel arrives. These are set by your local customs office and paid by the customer.

Orders and returns

Can I change or cancel my order?
Contact us as soon as possible. Once an order has shipped it cannot be changed.

What if my item arrives damaged or is wrong?
Contact us with your order number and a photo, and we will help. See the returns policy for details.

Payments

Is checkout secure?
Yes. Payments are handled by a secure payment provider and we never see or store your full card details.

Which currency will I be charged in?
The currency shown at checkout is the currency you pay in. Your bank may apply its own exchange rate or fee if your card uses a different currency.